ENCustomer service
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Customer service
- Account
- Bicycle final assembly
- Complaint Procedure
- Conditions of discount code
- Cooling-off period
- Delivery time
- Durable packaging
- Guarantee
- Lowest price guarantee
- Making a claim under the guarantee
- Newsletter
- Ordering
- Partial refund
- Payment methods
- Prices
- Protection of personal details
- Returning items
- Service and maintenance
- Service centre
- Shipping costs
- Transport
- Trusted Shops label
Customer service
We believe that good service is essential, both before and after your order. On this page you will find the answers to the most frequently asked questions. Do you have a question about a product or about your order or is the answer to your question not listed? Please contact us using the live chat or via customerservice@tom-bv.com. We will be happy to help you.
